Frequently Asked Questions

You can make modifications to your order only if the item has not been shipped yet. Moreover, please reach out to our customer service to verify the status of your order.

Don’t worry! You can easily refer to our size chart. If you would like expert guidance, just leave us a message at support@unisexjacket.com, and our support agent will help you find the right fit.

You can find comprehensive information about your orders in the email we send you, which includes details such as the price of each item, order number, and shipping fees.

For regular orders, we typically process and ship within 1 to 3 business days. Furthermore, we also aim to reduce the fulfillment time for custom orders, usually dispatching made-to-measure items within 15 to 30 business days.

If you need to cancel your order, please reach out to us as soon as possible. We will do our best to assist you, but please keep in mind that if the order has already been shipped, it cannot be cancelled.

Please use the ‘Made-to-Order’ tab for your desired product and let us know the dimensions you require. We can make any product according to your specifications, or email us at support@Unisexjacket.com.

Certainly, we can create any style of jacket tailored to your specifications. You can provide any design or reference image, along with details on the customization page.

There are no fees associated with obtaining a quote, having discussions, or having a drawing created for your custom jacket. You will only be charged when you decide to buy the jacket or product.

Of course! You can choose from a variety of leathers, including Lambskin, Sheepskin, Goatskin, Buffalo-hide, and Cow-hide. Moreover, you can also share your envisioned design at support@Unisexjacket.com, and our specialists can recommend the best leather option for you.

Your custom jacket can also be made from other materials such as cotton, polyester, satin, wool, and other various fabrics.

We regret to inform you that we cannot provide refunds for custom orders. Please keep in mind that your custom order is uniquely crafted for you. All elements, including style, material, and accessories, are selected based on your preferences. Therefore, it is unlikely that we will sell it to someone else.

While there is no fixed fulfillment timeline, customers can inquire about a delivery date from our Customer Support agent when discussing their custom orders. If you have a specific delivery date for your order, we recommend that customers communicate their desired delivery date to the CS agent prior to placing the order. Typically, custom orders are shipped within two weeks of confirming the order.

We fully understand your concern regarding the size, design, and quality of your custom order. We assure you that our team has many years of experience and knowledge in sewing. 

Once we receive your order, a CS representative will contact you to measure your body size.

If you measure correctly, there is zero chance of size error.

Before submitting your order, our CS agent will share the actual product photo. You can check the design, material, sewing, etc., before shipping the product.

It’s very easy, you can select the products on the site to place your order. Then select all the details, such as size, and click ‘Add to Cart’.

We accept PayPal, Visa, American Express, and Master Card. You can also ask our team of experts for further help.

There are no fees associated with obtaining a quote, having discussions, or having a drawing created for your custom jacket. You will only be charged when you decide to buy the jacket or product.

We use SSL ( Secure Socket Layer) to provide end-to-end encryption and protect your privacy. Moreover, we also use PayPal, which is one of the most secure payment methods.